FAQ
Why cashback did not appear after purchase
Cashback does not always appear instantly. Usually you need to wait for partner processing or check whether the transition was overwritten.
Processing takes time
The store and partner network do not always transfer data immediately. Travel, education and large orders can take longer.
The transition may have changed
If you opened a coupon site, ad or another cashback extension before payment, the order source may have changed.
What to prepare
For support, keep the store, date, amount, order number and account email. This speeds up the check.
Checklist
- Check whether the transition was through CASHBACK PRO.
- Wait for partner network processing.
- Save the order number.
- Contact support with details.
FAQ
How soon does cashback appear?
The timing depends on the store and partner network. Some orders appear quickly, others after additional checks.
Can an order be restored without a transition?
If no partner transition was tracked, restoration is usually impossible. Support can still check the available data.