FAQ
What to do if cashback is declined
Decline means the store or partner network did not confirm the action. The reason should be checked against the order and partner rules.
Common reasons
The order was cancelled, some items were returned, another ad source was used, store conditions were violated or the action failed partner review.
What to check
Compare transition date, purchase date, amount and order status. If there was a return or amount change, wait for the final status.
How to contact support
Send the store, order number, date, amount and account email. Without these details, the check takes longer.
Checklist
- Check order status in the store.
- Compare transition and purchase dates.
- Collect order number and amount.
- Contact support.
FAQ
Can a decline be disputed?
Sometimes a review can be requested if order and transition details are available. The final result depends on the partner response.
Does a partial return always cancel cashback?
Not always. Cashback is often recalculated based on the confirmed part of the order.