Delivery
What to do if an AliExpress item did not arrive
If the item did not arrive, first check delivery and buyer protection. For cashback, the final result matters: confirmed purchase or refund.
Check timing and tracking
Open the order, check the promised delivery period, tracking number and latest status. Sometimes the parcel is already with a local carrier or waiting for pickup.
When to open a dispute
If protection is ending or delivery clearly stopped, follow AliExpress rules. Keep screenshots of statuses and messages.
How this affects cashback
If the order ends with a refund, cashback is usually not confirmed. If the purchase is confirmed, the reward depends on partner data.
Checklist
- Check buyer protection time.
- Save tracking and delivery statuses.
- Open disputes according to AliExpress rules.
- Remember that refunds can cancel cashback.
FAQ
Can I get cashback if the item never arrived?
If the order is cancelled or refunded, the store usually does not confirm cashback.
Should I contact CASHBACK PRO before the dispute ends?
It is better to wait for the final AliExpress decision because that status affects confirmation.